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Billing & Refund Notice: Subscriptions can be canceled at any time via your Workspace Billing Dashboard. We provide a 30-day grace period and 90-day retention window upon plan expiration.
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Billing, Cancellations & Refunds

Refund & Cancellation Policy

Last Updated: September 16, 2026 • Published in accordance with applicable merchant payment terms

1. Subscription Billing & Cycles

QRnaly (qrnaly.com), operated by QRnaly Technologies (a sole proprietorship owned and operated by Yogesh Chhedalal Chaurasia, Kalyan, Maharashtra, 421301, India; Udyam: UDYAM-MH-33-0829050), provides software-as-a-service (SaaS) subscriptions and add-on services billed in advance on recurring monthly or annual billing cycles processed securely via authorized payment service providers (including Cashfree Payments).

  • Pro Plan: ₹399 billed monthly or ₹3,588 billed annually (₹299/mo effective).
  • Business Plan: ₹999 billed monthly or ₹8,988 billed annually (₹749/mo effective).

Subscriptions automatically renew at the end of each billing cycle using the stored payment method unless canceled prior to the renewal date. Tax invoices are automatically generated and available in your Workspace Dashboard.

2. Cancellation Process & Timing

You may cancel your paid subscription at any time directly through your Workspace Billing Settings with zero cancellation fees.

When you cancel, your subscription remains active with full tier entitlements until the end of your current paid billing period. You will not be charged for subsequent billing cycles.

3. Grace Period & Campaign Asset Retention Policy

Predictable Lifecycle & Retention Policy:

Dynamic QR codes are powered by active cloud redirection infrastructure. When your paid subscription expires or is canceled, QRnaly protects your printed marketing materials through a structured continuity process:

  • 30-Day Active Grace Window: Previously published Dynamic QR codes continue routing live traffic normally for 30 calendar days following subscription expiration.
  • Suspension & Preservation: If the subscription is not renewed after 30 days, Dynamic QR routing is suspended. QR designs, destination URLs, and scan telemetry history remain preserved in your Dashboard for 90 days following suspension.
  • Campaign Asset Retention: Uploaded campaign assets (PDF menus, brochures, images) are retained in a suspended state for 90 days before scheduled purge.
  • Zero-Reprint Reactivation: Upgrading or renewing your subscription at any time during grace or retention immediately reactivates live routing and asset delivery without reprinting physical materials.
  • Static QR Independence: Static QR codes encode destination data directly into the matrix and continue functioning indefinitely at ₹0 without requiring an active subscription.

4. Add-Ons & One-Time Credit Packs

  • Recurring Monthly Add-Ons: Capacity top-ups (Additional Dynamic QRs, Storage Packs, Extra Team Seats) renew monthly and can be canceled at the period end independently from your primary subscription.
  • One-Time QR Credit Packs: One-time credit top-ups (e.g. ₹199 for 250 credits) are digital goods delivered instantly to your workspace credit ledger. Once credited, one-time packs do not expire and are non-refundable.

5. Refund Policy & Dispute Resolution

Because digital subscription services and immediate QR routing infrastructure are provisioned instantly upon transaction completion, refunds are governed by the following criteria:

Initial Subscription 7-Day Window:

If you purchase a new Pro or Business subscription and determine that the platform does not meet your operational requirements, you may request a full refund within 7 calendar days of your initial purchase, provided that minimal dynamic asset creation has taken place.

Duplicate Charges & Technical Errors:

If a network error or gateway issue results in duplicate or incorrect charges, QRnaly will immediately refund 100% of the duplicate transaction upon verification.

Recurring Renewal Cycles:

Subsequent recurring monthly or annual renewals are non-refundable once charged. Canceling your subscription ensures you are never charged for subsequent cycles.

6. Failed Payments & Grace Period

If a recurring subscription renewal fails, automated payment retries are conducted over a 14-day payment grace window. If payment remains uncollected after the retry window, the workspace enters our 30-day active grace period and subsequent 90-day retention window under our lifecycle policy.

7. Billing Inquiries & Refund Requests

To request a refund or invoice clarification, please contact our billing team with your account email and transaction ID:

Billing Support: billing@qrnaly.com • General Support: support@qrnaly.com