QRnaly
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Billing Transparency Notice: Subscriptions can be canceled at any time via your Workspace Billing Dashboard. We preserve your existing published QR codes upon downgrade.
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Billing, Cancellations & Refunds

Refund & Cancellation Policy

Last Updated: September 10, 2026 • Binding across all Pro, Business, and Add-On purchases

1. Subscription Billing & Automatic Renewals

QRnaly offers recurring monthly and annual subscription plans (Pro at ₹399/mo or ₹3,588/yr; Business at ₹999/mo or ₹8,988/yr) processed securely via Razorpay.

Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. You will receive email transaction receipts for every successful charge.

2. Hassle-Free Cancellation & Timing

You may cancel your paid subscription at any time directly from your Workspace Billing Settings with zero cancellation fees.

Upon canceling, your paid plan benefits remain active until the conclusion of your current paid billing period (month or year). You will not be charged for subsequent cycles.

3. Downgrade Preservation Policy (No Resource Destruction)

Our Core Customer Preservation Promise:

When your subscription ends or you downgrade to the Free tier, QRnaly does not automatically delete your previously created and published Dynamic QR codes or hosted documents.

  • Existing published Dynamic QR codes continue routing scanners to their designated destination URLs.
  • Your QR assets, campaign folders, and scan analytics history remain visible in your Dashboard.
  • New Dynamic QR creation and storage uploads are restricted until usage falls within the Free tier quota.

4. Add-ons & One-Time Credit Packs

  • Monthly Recurring Add-ons: Add-ons (Extra Dynamic QRs, Extra Storage, Additional Team Seats) renew monthly and can be canceled independently from your main subscription at period end.
  • One-Time QR Credit Packs: One-time purchases (e.g. ₹199 for 250 credits) are non-recurring and remain in your workspace credit ledger until consumed. Credit packs are non-refundable once credited to your account.

5. Refund Policy & Eligibility Rules

Because digital subscription services and immediate QR routing capabilities are provisioned instantly upon payment, refunds are evaluated under the following operational guidelines [OWNER / LEGAL REVIEW REQUIRED]:

Initial Subscription 7-Day Window:

If you purchase a Pro or Business subscription and determine that the service does not meet your technical needs, you may request a full refund within 7 days of the initial transaction, provided that minimal dynamic asset creation has occurred [OWNER / LEGAL REVIEW REQUIRED].

Duplicate Transactions & Technical Errors:

If a network error or technical fault results in duplicate charges on your payment method, QRnaly will issue an immediate 100% refund for the duplicate transaction upon verification.

Subsequent Renewal Periods:

Recurring monthly and annual renewals are non-refundable once charged, but cancellation prevents all future billings immediately.

6. Failed Payments & Grace Periods

If a recurring subscription payment fails, Razorpay executes automated retry attempts over a standard grace period. If payment remains uncollected, the subscription enters past_due status and eventually transitions safely to the Free tier under our downgrade preservation rules.

7. Billing Inquiries & Support

For invoice copies, refund inquiries, or payment support, please contact our billing desk:

Billing Support • Email: support@qrnaly.com • Legal: legal@qrnaly.com