Grievance Redressal Mechanism
Published in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and applicable data protection provisions. Last updated: September 16, 2026.
1. Designated Grievance Redressal Officer
In compliance with the Information Technology Act, 2000 and statutory intermediary guidelines, the contact details of the designated Grievance Officer for QRnaly (qrnaly.com) are set out below:
Note: Upon completion of formal company incorporation, the registered corporate identity and MCA registration details will be published directly in this registry.
2. Resolution & Redressal Timelines
QRnaly adheres strictly to statutory response windows mandated under Indian intermediary regulations:
Every grievance received via email is officially acknowledged with a unique ticket identifier within 24 hours of receipt.
The Grievance Officer conducts an investigation, executes appropriate remediation or takedown, and communicates the decision within 15 calendar days.
3. Procedure for Lodging a Formal Complaint
To enable prompt investigation and action, your communication to privacy@qrnaly.com or abuse@qrnaly.com must include:
- Complainant Identification: Your full legal name, contact email address, physical address, and telephone number.
- Target Identification: The exact QR link or hosted document URL (e.g.
https://qrnaly.com/q/...orhttps://qrnaly.com/i/...) or image copy of the disputed QR code. - Specific Legal Basis / Nature of Violation: Clear statement of whether the complaint pertains to copyright/trademark infringement, phishing, non-consensual imagery, defamatory content, or breach of the Acceptable Use Policy.
- Declaration of Good Faith: A statement that the information provided is true and accurate to the best of your knowledge.
4. Law Enforcement & Government Orders
Law enforcement agencies (LEA), cybercrime cells, CERT-In, or court authorities seeking technical logs or expedited takedowns under Section 69A of the IT Act should mark their official communication to abuse@qrnaly.com or privacy@qrnaly.com with the subject header [LEGAL NOTICE / URGENT] for expedited 2-hour SLA triage.