Statutory Compliance • IT Rules 2021

Grievance Redressal Mechanism

Published in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Designated Grievance Redressal Officer

In compliance with the Information Technology Act, 2000 and the Rules made thereunder, the contact details of the designated Grievance Officer for QRnaly (qrnaly.com) are set out below:

Designation / Title:Grievance Redressal Officer

Officer Name:Mr. Vikas Sharma

Designated Email:grievance@qrnaly.com

Office Location:Kalyan (West), Mumbai Metropolitan Region, Maharashtra 421301, India

2. Resolution & Redressal Timelines

QRnaly adheres strictly to statutory response windows mandated under Indian intermediary regulations:

24-Hour Acknowledgment SLA

Every grievance filed via email will be officially acknowledged with a unique complaint ticket number within 24 hours of receipt.

15-Day Redressal SLA

The Grievance Officer will investigate the matter, take appropriate takedown or remediation action, and communicate the resolution within 15 calendar days.

3. Procedure for Lodging a Formal Complaint

To enable prompt investigation and action, your communication to grievance@qrnaly.com must include:

Complainant Identification: Your full legal name, contact email address, physical address, and telephone number.
Target Identification: The exact QR link or hosted PDF document URL (e.g. https://qrnaly.com/q/... or https://qrnaly.com/api/pdf/...) or image copy of the printed QR code.
Specific Legal Basis / Nature of Violation: Clear description of whether the complaint pertains to copyright infringement, trademark violation, impersonation, phishing, defamatory content, non-consensual imagery, child safety violation, or breach of the Acceptable Use Policy.
Declaration of Good Faith: A statement that you believe in good faith that the disputed use is unauthorized, and that the information provided is accurate under penalty of perjury.

4. Law Enforcement & Government Orders

Authorized law enforcement agencies (LEA), cybercrime cells, CERT-In, or court authorities seeking technical logs or expedited takedowns under Section 69A of the IT Act may mark their official communication to grievance@qrnaly.com with the subject header [LEGAL NOTICE / URGENT] for expedited 2-hour SLA triage.